BENORMAL LLC

About OnePic

OnePic is an online software service provided by BENORMAL LLC. We help users turn text, documents, and basic data into beautiful infographics and marketing visuals in a few clicks.

Our typical customers are content creators, small businesses, and teams that need professional-looking graphics for presentations, social media, and reports.

Products & Services

• Web-based infographic and visual generator (SaaS)
• Templates for presentations, reports, and social media posts
• Pay-as-you-go or subscription-based access to premium features

Customer Service & Contact

We aim to reply to all support requests within 2–3 business days.

Refund & Dispute Policy

OnePic is a digital software service. In general, all payments are non-refundable once access to the service or credits have been delivered.

• If you experience a technical issue that prevents you from using the service as described, please contact us within 7 days of purchase and we will investigate. When we confirm a service failure on our side that we cannot reasonably fix, we may offer a partial or full refund at our discretion.
• If a payment appears on your card statement that you do not recognize, please contact us first. We are happy to clarify the charge and work with you to resolve any issues before a dispute or chargeback is filed.

Chargebacks filed without first contacting support may result in immediate suspension of your account while we review the case.

Subscription & Cancellation Policy

If you subscribe to a recurring plan, you can cancel at any time from your account settings (when available) or by emailing shiqiu@onepic.ai.

• Cancellations take effect at the end of the current billing period. You will not be charged again, but previous charges are not refunded.
• You will retain access to paid features until the end of the period you have already paid for.

Return Policy (Physical Goods)

OnePic currently provides digital services only and does not sell physical goods. Therefore, no physical returns are applicable.

If we ever offer physical products in the future, we will update this page with a detailed return and fulfillment policy before accepting orders.

Legal & Export Restrictions

You may only use OnePic in compliance with all applicable laws and regulations. Our service may not be used by, or for the benefit of, individuals or entities located in countries or regions subject to comprehensive U.S. sanctions, or for any unlawful or high-risk activities as defined by Stripe’s Restricted Businesses .

Promotions, Discounts & Free Trials

From time to time, we may offer promotions, coupons, or free trials. Unless otherwise stated in the specific promotion:

• Promotions cannot be exchanged for cash and are non-transferable.
• Promotions are valid only for new purchases made during the stated period.
• We reserve the right to modify or cancel any promotion at any time.

Terms of Use

By using OnePic, you agree:

• Not to upload or generate content that is illegal, infringing, or abusive.
• Not to attempt to disrupt or interfere with the service.
• That we may suspend or terminate access if we reasonably believe your use is harmful, fraudulent, or violates these terms or applicable laws.

A more detailed Terms of Use and Privacy Policy will be published as the product develops. For now, this page summarizes our key policies related to payments and usage.